It seems that online appointments, "teletherapy”/“telehealth”, has overnight become the most
used form of therapy and the safest form of therapy during this global pandemic. Teletherapy has been allowing therapists all over the world to help support people come closer
to their mental health needs during a very unprecedented time.
In this blog post, we will explore how you can make the most out of an upcoming teletherapy
session or if you are curious about this mode of counselling service and would like to try it out for the first time.
Teletherapy can provide many benefits from in-person therapy sessions without some of the
hassles such as commute time, which could in turn lower stress when entering a session with
your therapist. Those who struggle with health anxiety (anxiety around getting sick) or feeling
unsafe outdoors during this time may feel more at ease knowing that therapy is within reach
through a remote platform. Clients may find it more accessible to seek a specialized therapist
(for example an art therapist or a therapist who works with disordered eating etc.) who is
located a little further away and may experience the comfort of sitting somewhere familiar in
their home while in session.
Introducing Jane: our booking system and its new video conferencing feature
At Art For Change, we provide telehealth through the Jane App, our scheduling/booking site.
Telehealth on Jane is a HIPAA-compliant platform, so you can be ensured that your session is
held to the upmost security standards—encrypted and confidential. Here are some technology recommendations from a therapist who has switched all in-person clients in the past month onto online sessions.
Tips for video conferencing sessions:
Create a private space for therapy telehealth sessions at home: Find a private location (for example, a corner or room in your home with the door closed) during the session where you can speak without being overheard or interrupted by others.
Test your wifi for internet connection and the microphone. Try finding a corner in your house that is closest to the router. Use private wifi connections.
Headphones are highly recommended during sessions for privacy and to minimize background noise and interruptions.
Video conferencing on Jane works best on Google Chrome as your internet browser.
Use a device that only you have access to, not one you share with others. Ensure your device is password-protected at all times.
If you and/or your therapist loose connection during the session, your therapist will have backup options such as phoning you back immediately or using another video conferencing platform.
If you are still wondering “is online therapy appropriate for me”…
Reflect on your comfort level with technology: note down any concerns you are experiencing
and discuss these concerns with your therapist.
Insurance coverage: most extended benefits companies are in the process of upgrading their
policies to allow for teletherapy.
If you are camera shy or do not like to see yourself on your laptop screen, stick a post-it note
on the window where you see yourself. This minimizes the insecurity and anxiety around
focusing on your face throughout the session.
It may take the first few moments or the first couple of sessions to get comfortable with the
telehealth platform, and video conferencing. You are so welcome to give feedback and
address any progress from the online sessions with your therapist!
Booking an appointment:
Choose “Online Initial Consultation Visit” if it is your first time seeing a therapist at Art For Change OR Choose the “Online Private one-on-one Session (50 min)” for a regular session.
The appointment box should be in pink.
On the day of the appointment:
Open your internet browser (Google Chrome is most compatible) and check to see if wifi is
working for you.
Hop onto the video call by logging into your Jane account (how you would to book and pay
for your sessions) and press on the ‘begin’ button to start. You are welcome to join anytime within an 1 hour before the start of the appointment and wait until your therapist shows up set time.
Either practitioner or the client can join the call first. They will only see themselves until the other person joins the call. The video call will remain open indefinitely while at least one person is in the call.
If you have concerns or insecurities about teletherapy, voice them with your therapist.
This is a hard time and if you are struggling with your mental health, you don’t have to suffer
and feel alone in that experience. We are here to help virtually
For any questions and concerns around teletherapy sessions, please don’t hesitate to reach
out and email firstname.lastname@example.org.
For more information on this new telehealth feature offered on the Jane App, please visit their